It’s time for someone to shake up the hair cutting industry in London.
The problems couldn’t be clearer that need solving
There has been some movement in the area. A company popped up last year called GetSmooth.
GetSmooth offered uber style hairdressers that come to you at a prebooked time, cut your hair, clean up and leave.
Something’s not quite right though. My co-founder and I who share the frustrations outlined above booked in back to back haircuts in our office.
As a two person booking we were offered a discount, as well as a discount for being first time customers. The company and bookings run through a square space website which allowed us to make the booking with both discounts.
At 10pm the night before however they emailed us to say that we had to cancel our booking and rebook it as we weren’t allowed to have a double discount. It was a bit frustrating to say the least.
The hairdresser turned up an hour late with no prewarning, the hair cuts took over an hour and the hairdresser disagreed with what we wanted and cut our hair to his personal style.
Now I’m not bashing the hairdresser. He was a young qualified barber, trying to make a living and I hugely respect his hustle and appetite for risk by working with GetSmooth.
But the whole experience is still way off.
After that haircut, we went back to our normal way of getting our haircut at Supercuts in Westfield stratford.
Here is what that experience looks like:
There are a tonne of examples of tech being thrown at things unnecessarily in the world but I genuinely believe the whole experience of getting your hair cut can be improved
On mobile barbers:
On the in-store experience:
Short but sweet. Had to get my thoughts out. Have some to add — comment below.
Nod to Barbzy that just launched — trying to make a grassroots change to one of these problems.