MATTHEW QUINN
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I want your updates

Thinking about AI as someone who builds technology products for a living

17/4/2023

2 Comments

 
As a product manager, it's important to recognize the changing landscape of the software industry.

​Artificial intelligence (AI) is no longer a novelty, but a necessity for companies to stay competitive.

​However, it's not just about using AI for fundraising or press appeal, it's about meeting the changing user expectations.
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We've and will continue to see how AI features like autocomplete and automated customer support wiill become standard across different products.

Users now expect more from software, and it's up to us to deliver. The speed at which users switch between products depends on the category of software and the value of the AI feature.

Everybody building products or with a product in the market needs to consider their AI strategy, which, as I see it, can be one of four plays:

An AI Feature
  • Having emails write themselves

An AI Department
  • Having AI run your customer support
  • Having AI run your marketing and content creation and decisions

An AI Product
  • Using unique data sets to build custom LLMs and bring completely new products to market that run solely on AI
  • AI personal shopper replacing an ecommerce store

An AI Victim
  • Bury your head in the sand and make your organization insanely fragile to fast moving newcomers

Most businesses will adopt the first two, but newer businesses can leverage the third as a competitive advantage. As we reimagine workflows, core software products will need to change.

With the emergence of new user interfaces like text and chat, we can expect even more changes in software.

It's important to understand that an AI strategy is not just a pr tactic but a meaningful shift in meeting user demands.

​Every business needs to keep up with these evolving expectations to survive.

I'll repeat that again - user demands have shifted, you don't have an option but to try and keep up.
2 Comments
Moorhouse link
8/5/2023 06:14:00 pm

An insightful read, thank you for sharing your perspective on AI in the realm of technology products. It's truly humbling to witness the rapid advancements and the potential impact AI can have on our lives. As someone deeply involved in this field, your reflections serve as a reminder to approach AI development with a sense of responsibility and mindfulness, ensuring that we consider both the benefits and potential consequences. I look forward to learning more from your experiences and thoughts on this subject.

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Practioner
20/5/2023 06:13:47 pm

Thank you for writing such a comprehensive and insightful article on AI. I found it to be particularly informative as someone who builds technology products for a living. Your explanations were clear and easy to follow, and your perspective on how AI is changing the tech industry is spot on. I appreciated how you highlighted both the potential benefits and the ethical concerns associated with this powerful technology.

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  • About Me
  • Blog
  • Projects
    • Uncivilized Health
    • Chrome Extensions
      • Linkedin to Streak CRM
      • Seed Oil Shopper Warning
      • Seed Oil Shopper
      • King Soopers Coupon Clipper
      • Sprouts Coupon Clipper
    • iOS Apps
      • Flicker
      • Pouchy
    • SAAS Portfolio
    • Reading